Information
Welcome to Crimson Ember Candle Designs, where every candle is a testament to artistry and a commitment to our planet. Based in Queen Creek, Arizona, we pour our passion into creating handmade, eco-friendly, and custom-designed fragrant candles. We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.
Frequently asked questions
It all began with a simple idea fueled by a deep passion for beautiful fragrances and sustainable living. As a small business, Crimson Ember Candle Designs prides itself on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence. Below, you'll find answers to some common questions to help you get to know us better.
What makes Crimson Ember candles unique?
At Crimson Ember Candle Designs, every candle is meticulously handmade in Queen Creek, Arizona. We use only the finest eco-friendly ingredients, including 100% natural coconut apricot wax, lead-free cotton wicks, and premium phthalate-free fragrance oils. This dedication ensures a clean, long-lasting burn and a truly unique aromatic experience. We also offer custom design options, allowing you to personalize scents, colors, and labels for any occasion.
How does shipping work, and what if I need help with my order?
Once you place an order, we carefully hand-pour and package your candles. Orders typically ship within five business days. If you have any questions or concerns after receiving your candles, please don't hesitate to contact our customer service team at crimsonembercandle@gmail.com. We're here to help ensure your complete satisfaction.
What are the best tips for candle care?
To ensure the best and safest burn, always trim your wick to 1/4 inch before each use. Burn your candle for one to four hours at a time, allowing the wax to melt evenly to the edges of the jar to prevent tunneling. Most importantly, never leave a burning candle unattended and keep it away from drafts, children, and pets.
Are your candles truly eco-friendly?
Yes! Our commitment to the environment is at the core of Crimson Ember Candle Designs. We use 100% natural coconut wax, which is renewable and biodegradable, along with lead-free cotton wicks. Our fragrance oils are phthalate-free, and we strive to use recyclable and sustainable packaging materials whenever possible to minimize our ecological footprint.
How long do Crimson Ember candles typically burn?
The burn time of our candles varies depending on their size and how well they are cared for. However, our high-quality coconut wax and properly sized wicks are designed to provide a long, clean, and fragrant burn. Following our candle care tips, such as trimming the wick and burning for appropriate durations, will maximize your candle's lifespan and fragrance throw.
What is your return or exchange policy?
Your satisfaction is our top priority at Crimson Ember Candle Designs. If you are not completely happy with your purchase, please contact us within ten days of receiving your order. We will gladly discuss options for a return, exchange, or store credit, provided the item is unused and in its original condition. For any issues, please reach out to us at crimsonembercandle@gmail.com.
Do you offer wholesale pricing or bulk orders?
Yes, we do! Crimson Ember Candle Designs is happy to partner with businesses for wholesale orders or provide bulk quantities for events and gifts. If you're interested in carrying our candles in your store or placing a large order, please contact us at crimsonembercandle@gmail.com for more information and pricing.
Ignite your senses
Discover the captivating world of Crimson Ember Candle Designs. We pour our heart and soul into every handmade, eco-friendly, and custom-designed candle, creating unique fragrances that transform your space. Join us as we grow and succeed together. We're glad you're here to be a part of our story and experience the glow.